Service Policy
ORDER CANCELLATIONS
Occasionally, an order is canceled by our system for various reasons. Some reasons for cancellation are:
+ Item(s) not available
+ Difficulty in processing payment information
+ Cannot ship to address provided
+ Duplicate order was placed
+ Canceled due to a customer request (if possible)
ORDER CHANGES
Due to the extremely limited nature of our product, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.
RETURNS
The items being returned must be fully sealed and unopened, once the item has been opened and used it will be disqualified for return or exchange.
We definitely want you to be happy with your purchase, so if you'd like to return, we're happy to honor our refund policy, excluding shipping fee within 30 days of purchase date for any reason (no questions asked). To start your return, simply reach out to our customer care team via chat with your order number (Monday through Friday, 10 AM to 5 PM Pacific Time, excluding holidays and weekends).
Inquiries are answered in the order they are received, please do not send multiple inquiries as this will place you at the end of the queue. We do our best to respond to all customers within a day. Response times may be extended during weekends, holidays, launches/restocks, limited edition releases and promotions.
Refunds will be credited to the original form of payment. Our policy lasts 30 days, if 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund for any reason.
Orders placed using a gift card or store credit are not eligible for return or refund, all sales are final.
It takes about 7-15 business days for us to get your package at the fulfillment center, inspect your return and complete your refund. You will receive an email confirmation once your refund has been processed, then allow for up to seven business days for the refund amount to show up in your account.
Original shipping fees are non-refundable, including free shipping orders. For multi-item orders, if more than one item from the same type is unsealed, a refund will not be issued for each unsealed item, except the first unsealed/used item. For multi-item orders with different products, there will be a 30% return fee on the unsealed item(s) over $75 USD order value.
For international orders, parcels undeliverable by courier and/or their international shipping partners will be canceled and refunded once received and processed at our fulfillment center. Shipping and customs fees (DDP) are non-refundable, including free shipping orders. A refund will not be issued if the parcel is destroyed by the courier and/or their international shipping partners due to no response or no package claim by the customer.
Customers who returned their purchased item(s) previously, are ineligible to return future purchases of the same item(s).
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. To ensure delivery we recommend sending your return via USPS.
These policies are subject to change without notice.